Refund policy

We don't currently accept returns or exchanges, but we do offer a customer satisfaction guarantee! This means that if you are unsatisfied with your purchase for any reason then we will refund your money, no questions asked. This satisfaction guarantee is only extended once per customer. Send your refund request to goodrichandwild@gmail.com

To use our customer satisfaction guarantee, the refund must be requested within 14 days of receiving the product. *Shipping is non refundable

You can always contact us for any return question at goodrichandwild@gmail.com

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift Cards:
Gift cards are only eligible for a refund by the original purchasing party. To be eligible for a refund the card must be unused and the return must be requested within 14 days of receipt. If your refund request is accepted, this will void the gift card and funds will be returned via the original purchasing method.

Exceptions:
Gift cards or purchase vouchers obtained via our loyalty & rewards program, through any raffle, promotion, or other contest may not be returned, refunded, or redeemed for cash. 

Refunds:
We will notify you once we’ve reviewed your refund request, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method once your refund has been approved. Please remember it can take some time for your bank or credit card company to process and post the refund even if we process it immediately.
If more than 10 business days have passed since we’ve approved your return, please contact us at goodrichandwild@gmail.com